Season 3 Episode 6
CX Around The World –
Benelux Pt 2
About This Episide
We return with Nicolette Wuring, respected European CX practitioner leader and author of Customer Advocacy, a critical bok in the library of any CX passionate.
Nicolette shares more stories about CX in her region
- How universal CX values apply but success requires space for local translations
- CX in Netherlands, Germany, Belgium, Romania and elsewhere
- The importance of conversations even in an era of self service
- Why customer’s don’t care about Know Your Customer (KYC) and Anti Money Laundering (AML) practices, however important they are
- What is Customer Lifetime ROI and why don’t people calculate it
- Why NPS questionnaires inceasingly annoy people.
- Why is 2015 VoC different form 2022 VoC and will be more so in 2025
- And what is Krokettan
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